Shipping
& Returns

Refunds 14 day return

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If you change your mind or are unhappy with your order, you can return them within 14 days of delivery.

 

All goods must be returned in the same state and condition that they were delivered. For a refund, all the original packaging, as well as any documentation, must be returned in a resalable condition, or you may be subject to a restocking fee (up to a maximum of 25%). Packaging and posting costs are not refunded unless the goods are found to be faulty.

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Returning under a Warranty

If your product develops a fault then please notify us by phone on 

01707 378630 detailing the fault and requesting a Returns Number and address.

 

Please ensure that the Returns Number is clearly indicated on the parcel, as we cannot accept returns without this. PLEASE NOTE: do not write on or mark the original packaging

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REFUNDS

Once we get your item back, we will inspect it and refund you with the value of the order.

Please note:

• It is the responsibility of the customer to ensure the safe return of goods to the company.

• All items must be returned as supplied including cables, leads, power supplies, packaging etc.

• If an item is returned as faulty but no fault is found, a £25 administration charge.

The returns address for all items is:

Business Phones & Headsets

Unit 6, Martinfield Business Centre

Martinfield

Welwyn Garden City

Hertfordshire

AL7 1HG

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